Refunds & cancellations
When you can get your money back for memberships, packages, gift cards and points payments — and how.
Effective 10 October 2026Updated 10 October 20265 min read
1.At a glance#
| What you bought | Can it be refunded? |
|---|---|
| Membership | No, once active. Yes if the payment failed, was taken twice, or the membership didn’t start. |
| Free trial | Nothing to refund — trials are free. |
| Package | No, once bought. Yes if the payment failed or was taken twice; see below if a shop can’t honour an offer. |
| Gift card | No, once issued. Yes, automatically, if the order fails and no card is issued. |
| Bill paid with points | Only if it was charged in error — tell us within 7 days. |
| Redeeming an offer | Free to use, so nothing to refund. |
2.Memberships#
A membership is a one-time payment for a fixed period, such as a month or a year. It does not renew automatically, so you never need to cancel it — it ends on the date shown in the app.
Once your membership is active it can’t be refunded, in full or in part, including for days you didn’t use. We’ll always refund you in full if:
- your payment failed but money was taken from your account;
- you were charged more than once for the same membership; or
- you paid but your membership didn’t start, and we can’t fix it for you.
3.Packages#
Packages aren’t refunded once bought, except for failed or duplicate payments as above. If a shop in your package closes or can’t honour one of its offers, tell us within 7 days of trying to use it. We’ll offer you a replacement or refund the share of the price for that offer.
4.Gift cards#
Gift cards are issued instantly by the brand, so they can’t be cancelled, returned or exchanged once issued. Please check the brand, amount and terms before you pay.
If your order fails and no card is issued, we refund you automatically: money back to the way you paid, and any points you used back to your wallet. If a card is issued but doesn’t work at the brand, write to us with your order number and we’ll work it out with the brand and our gift card partner.
5.Bills paid with points#
When you pay a bill at a partner shop with points, the payment is between you and the shop. If the amount was wrong or you were charged twice, ask the shop first, or write to us within 7 days with the time and shop name. If we confirm the error, we return the points to your wallet.
6.How to ask for a refund#
Write to info@savedge.in or use the contact form from the email or phone number on your account. Include the order or payment reference from your receipt or the app, and tell us what went wrong.
We reply within 2 working days.
7.When you’ll get your money#
Approved refunds go back to the method you paid with, through Razorpay. Banks usually show them within 5–7 working days; UPI is often faster. Points are returned to your wallet straight away.
If you haven’t seen a refund after 7 working days, write to us with the reference and we’ll chase it with the payment provider.
Questions about this page?
Write to us and a real person will reply.